We do not sell to or ship to addresses in states, counties or cities which ban kratom. If you live in any of the areas listed below, please do not place an order. We are very sorry for this inconvenience.
TERMS AND CONDITIONS
RESTRICTIONS ON SALE OF KRATOM
SHIPPING AND RETURN POLICIES
MILITARY & FIRST RESPONDER DISCOUNT
CURRENT NOTICE: CORONA VIRUS UPDATE: Our cut-off for same-day shipping has been moved up to 11:00 CST. We’re sorry for any inconvenience.
TERMS AND CONDITIONS
TERMS AND CONDITIONS: HAWKSBILL BOTANICALS, LTD IS DEDICATED TO CUSTOMER SATISFACTION. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. AT CHECKOUT, YOU WILL BE ASKED TO VERIFY THAT YOU HAVE READ AND AGREE TO THESE TERMS AND CONDITIONS.
COPYRIGHT AND TRADEMARK NOTICE
UNLESS OTHERWISE SPECIFIED, ALL MATERIALS APPEARING ON THIS SITE, INCLUDING THE TEXT, SITE DESIGN, LOGOS, GRAPHICS, ICONS, AND IMAGES, AS WELL AS THE SELECTION, ASSEMBLY AND ARRANGEMENT THEREOF, ARE THE SOLE PROPERTY OF HAWKSBILL BOTANICALS, LTD, COPYRIGHT © 2020, ALL RIGHTS RESERVED. YOU MAY USE THE CONTENT OF THIS SITE ONLY FOR THE PURPOSE OF SHOPPING ON THIS SITE OR PLACING AN ORDER ON THIS SITE AND FOR NO OTHER PURPOSE. NO MATERIALS FROM THIS SITE MAY BE COPIED, REPRODUCED, MODIFIED, REPUBLISHED, UPLOADED, POSTED, TRANSMITTED, OR DISTRIBUTED IN ANY FORM OR BY ANY MEANS WITHOUT OUR PRIOR WRITTEN PERMISSION. ALL RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED. ANY UNAUTHORIZED USE OF THE MATERIALS APPEARING ON THIS SITE MAY VIOLATE COPYRIGHT, TRADEMARK AND OTHER APPLICABLE LAWS AND COULD RESULT IN CRIMINAL OR CIVIL PENALTIES.
THIS SITE MAY CONTAIN LINKS TO OTHER SITES ON THE INTERNET THAT ARE OWNED AND OPERATED BY THIRD PARTIES. YOU ACKNOWLEDGE THAT WE’RE NOT RESPONSIBLE FOR THE OPERATION OF OR CONTENT LOCATED ON OR THROUGH ANY SUCH SITE.
ORDER ACCEPTANCE POLICY
YOUR RECEIPT OF AN ELECTRONIC OR OTHER FORM OF ORDER CONFIRMATION DOES NOT SIGNIFY OUR ACCEPTANCE OF YOUR ORDER, NOR DOES IT CONSTITUTE CONFIRMATION OF OUR OFFER TO SELL. HAWKSBILL BOTANICALS, LTD RESERVES THE RIGHT AT ANY TIME AFTER RECEIPT OF YOUR ORDER TO ACCEPT OR DECLINE YOUR ORDER FOR ANY REASON OR TO SUPPLY LESS THAN THE QUANTITY YOU ORDERED OF ANY ITEM.
THESE CONDITIONS WILL SUPERSEDE ANY TERMS AND/OR CONDITIONS YOU INCLUDE WITH ANY PURCHASE ORDER, REGARDLESS OF WHETHER HAWKSBILL BOTANICALS, LTD SIGNS THEM OR NOT. WE RESERVE THE RIGHT TO MAKE CHANGES TO THIS SITE AND THESE CONDITIONS AT ANY TIME.
IN THE EVENT A PRODUCT IS LISTED AT AN INCORRECT PRICE DUE TO TYPOGRAPHICAL ERROR OR ERROR IN PRICING INFORMATION RECEIVED FROM OUR SUPPLIERS, OUR STORE SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED FOR PRODUCT LISTED AT THE INCORRECT PRICE. OUR STORE SHALL HAVE THE RIGHT TO REFUSE OR CANCEL ANY SUCH ORDERS WHETHER OR NOT THE ORDER HAS BEEN CONFIRMED AND YOUR CREDIT CARD CHARGED. IF YOUR CREDIT CARD HAS ALREADY BEEN CHARGED FOR THE PURCHASE AND YOUR ORDER IS CANCELED, OUR STORE SHALL IMMEDIATELY ISSUE A CREDIT TO YOUR CREDIT CARD ACCOUNT IN THE AMOUNT OF THE INCORRECT PRICE.
CONDITIONS OF SALE – BUYER/RESELLER RESPONSIBILITIES
THE BUYER/RESELLER STATES THAT HE OR SHE IS AT LEAST 18 YEARS OF AGE. THE BUYER UNDERSTANDS THAT ALL HAWKSBILL BOTANICALS, LTD PRODUCTS ARE OFFERED FOR HERBARIUM SPECIMEN, COLLECTION, LEGITIMATE RESEARCH, PLANT PROPAGATION, INCENSE, EDUCATIONAL AND/OR ORNAMENTAL PURPOSES ONLY. ALL OF HAWKSBILL BOTANICALS, LTD’S PRODUCTS ARE SOLD “NOT FOR HUMAN CONSUMPTION”. HAWKSBILL BOTANICALS, LTD’S PRODUCTS ARE NOT MEANT TO DIAGNOSE, TREAT OR CURE ANY ILLNESS OR HEALTH CONDITION. HAWKSBILL BOTANICALS, LTD AND ITS OWNER OR EMPLOYEES/SUB-CONTRACTORS CANNOT BE HELD RESPONSIBLE FOR, AND WILL NOT BE LIABLE FOR THE INACCURACY OR APPLICATION OF ANY INFORMATION WHATSOEVER HEREIN PROVIDED. NONE OF OUR STATEMENTS BE IT VERBAL OR WRITTEN HAVE BEEN EVALUATED BY THE FDA. HAWKSBILL BOTANICALS, LTD ACCEPTS NO RESPONSIBILITY FOR THE RESULT OF USE OR MISUSE OF ANYTHING SUPPLIED.
THE BUYER/RESELLER WILL TAKE FULL LIABILITY FOR PUNITIVE DAMAGES, PERSONAL INJURY DAMAGES, LOST PROFIT OR REVENUES, LOSS OF USE OF PRODUCT OR EQUIPMENT AND ANY LOSS OF PROPERTY THAT MAY RESULT FROM THE PURCHASE OR USE OF ANY OF OUR PRODUCTS. BUYER/RESELLER UNDERSTANDS THAT IT IS THE BUYERS/RESELLERS RESPONSIBILITY TO ABIDE BY LOCAL LAWS AND REGULATIONS, AS WELL AS LAWS AND REGULATIONS WHERE PRODUCTS ARE RESOLD. THE BUYER/RESELLER AGREES TO ABIDE BY ALL LOCAL, STATE/PROVINCE AND GOVERNMENT REGULATIONS IN ACCORDANCE WITH THE USE OF ANY PRODUCTS PROVIDED BY HAWKSBILL BOTANICALS, LTD. THE BUYER/RESELLER AGREES THAT IT IS ENTIRELY THE BUYERS/RESELLERS RESPONSIBILITY TO MAKE CERTAIN THAT THE PRODUCTS ORDERED/RESOLD ARE ALLOWED IN THE BUYERS/RESELLERS COUNTRY/STATE OF RESIDENCE AND HAWKSBILL BOTANICALS, LTD WILL NOT BE HELD LIABLE.
THE BUYER/RESELLER ALSO STATES THAT THEY ARE NOT A LAW ENFORCEMENT OFFICER OR A GOVERNMENT EMPLOYEE. BUYER/RESELLER FURTHER STATES THAT THEY ARE NOT ASSOCIATED WITH NOR AFFILIATED WITH ANY GOVERNMENT AGENCY NOR ARE THEY ORDERING PRODUCT UNDER THE INSTRUCTION OF ANY GOVERNMENT AGENT OR AGENCY. ALL PRODUCTS ARE SHIPPED VIA USPS. THE BUYER/ RESELLER ASSUMES ALL RISK OF NON-SHIPMENT, PARTIAL SHIPMENT OR DAMAGED SHIPMENTS. THE BUYER/RESELLER STATES HE/SHE IS AGED 18 OR OVER. THE BUYER/RESELLER ALSO AGREES TO NOT SELL ANY BOTANICAL PRODUCTS TO MINORS AND HAS SYSTEM OR METHOD TO CONFIRM A BUYERS AGE. BY PLACING AN ORDER, THE BUYER/RESELLER AGREES TO THE TERMS AND CONDITIONS STATED, AND AUTOMATICALLY ACCEPTS ALL RESPONSIBILITIES.
PO BOX 66, MAPLE PLAIN, MN 55359
CAMPO DE LAS NACIONES
RIBERA DEL LOIRA, 46
COMMUNIDAD DE MADRID
ANY DISPUTE WILL BE HANDLED IN THE EU.
FDA DISCLAIMER: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug and Cosmetic Act requires this notice. This product is not for use by or sale to persons under the age of 18.
RESTRICTIONS ON SALE OF KRATOM
RESTRICTIONS ON SALE OF KRATOM: Hawksbill Botanicals, LTD does not sell to persons under the age of 18.
We do not sell to the following geographical areas. This list may change without notice at any time. Hawksbill Botanicals, LTD does not warrant the accuracy of this list. If you have suggestions for corrections, please let us know using the Contact Us form.
City of Monument
City of Parker
City of Denver
City of San Diego
City of Alton
City of Jerseyville
City of Franklin
SHIPPING AND RETURN POLICY
SHIPPING POLICY: Cutoff for guaranteed shipping is 2:00 pm EST Monday thru Friday if payment in full has been received. We will still do our best to ship the same day as your order/payment, but we can no longer guarantee that your order will be shipped if it is received after 2:00 pm EST. We try to ship on Saturdays if possible but we do not guarantee it.
We ship via US Postal Service, so there is no shipping on USPS holidays.
Priority Mail (2-3 days)
Orders over $19.99 are shipped FREE Priority Mail.
Orders under $20.00 are shipped Priority Mail for only $6.95.
Orders of over 1 kg but less than 3 kg (or equivalent size if order contains capsules) will be shipped in a flat rate box Priority Mail for $11.95.
Orders between 3 kg and 5 kg (or equivalent size if order contains capsules) will be shipped in a flat rate box Priority Mail for $17.95.
Express Shipping (1-2 days)
Orders over $19.99 can be upgraded to USPS Priority Mail Express for only $14.95.
Eligible orders under $20.00 can be upgraded to USPS Priority Mail Express for $16.95.
No Express shipping over 1 kg total weight or equivalent size if order contains capsules.
Please contact us through email (firstname.lastname@example.org) for all bulk shipping rates and approval. *Please contact us as early as possible in the day so we can get your shipping rate and still get your order out the same day!
All shipping options come with tracking and delivery confirmation with no signature required. The carrier will usually deliver your package by 8:00 PM on the estimated date of delivery. However, we cannot request or guarantee delivery by a specific time of day. USPS Priority Mail Express means that the package will usually be delivered the next day (excluding Sundays and Holidays). Please bear in mind that USPS Priority Mail Express is NOT an overnight shipping option, this means that depending on your zip code, USPS work load for the day or last minutes changes in flight schedules, your package might be delivered in 2 business days. Orders to P.O. Boxes or US Territories will be delivered by the US Postal Service. Orders to APO/FPO/DPO addresses will be delivered by the U.S. Military Postal Service.
INTERNATIONAL SHIPPING: We only offer shipping within the US at this time.
Free samples are sent First Class USPS mail.
ORDER PROCESSING DEADLINES: Normally, orders received with payment in full before 2:00 PM EST, Monday to Friday (except holidays), will ship the same day. DUE TO THE CORONA VIRUS PANDEMIC, SHIPPING DEADLINE HAS BEEN MOVED UP TO 11:00 A.M. Orders received after the cutoff time will begin to process the next business day and will be shipped upon notice of payment. No guaranteed shipping on Saturdays.
HOLIDAYS We cannot ship on days when the USPS is closed. During those holidays when there is no postal service, our office will be closed. All orders made during that time will go out the next business day.
DISCREET SHIPPING: Your order is discreetly shipped in a plain unmarked package with the return address of Hawksbill Botanicals. The outside of the package will have no reference to what you purchased.
ITEMS ON ORDER (OUT OF STOCK): Sorry, we cannot accept orders for out of stock items. Please check back and place your order when the product is available. On occasion, we offer pre-order. If this occurs, you will see it in the CURRENT NOTICE section.
SHIPPING CONFIRMATION EMAILS: Our systems will send you an automated shipment confirmation email when we finish processing your order. Our shipping carriers do not pick up packages from our facilities on weekends, or on postal holidays. Therefore, if you place an order after our order-processing deadline, you may experience a delay between your shipping confirmation e-mail and the actual shipment of your order. The time frame for the shipment method you selected will begin when the carrier picks it up for delivery.
PLEASE KNOW AND OBEY ALL LOCAL LAWS AND REGULATIONS: Hawksbill Botanicals must follow the laws of the State of Florida and the State of Minnesota, our website and online store is regulated by interstate commerce laws, which fall under United States of America federal law. Hawksbill Botanicals cannot and is not making any claims as to the legality of any of the products available for purchase. It is the sole responsibility of each individual customer to comply with all laws and regulations of the particular jurisdiction in which the customer places and/or receives their respective order/orders.
RETURN POLICY: At Hawksbill Botanicals, we are committed to your complete satisfaction of our products. If for any reason you are not satisfied with our products, you may return them within 15 days of delivery for a full refund. Items should be returned in their original product packaging and need to be at least 75% of the original volume. You are responsible for shipping charges to return the product. Please include the shipping notice with your return. If you do not have the shipping notice, please contact us at email@example.com.
Call 813-252-0919 for return instructions.
You should expect to receive your refund within three weeks of giving your package to the return shipper. However, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
We take your privacy very seriously and have written this as clearly as we can so that you can understand your rights about the information we collect and how we use it. You should discontinue the use of our site and our service if you do not agree with any of the terms and conditions of the Privacy Policiy. Please be sure to read them thoroughly.
WHAT INFORMATION DO WE COLLECT?
We collect personal information that you provide to us such as name, address, contact information, passwords and security data, and payment information. All information we collect is given by you voluntarily to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us or purchasing our products and services.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information that would impact your order or our services to you.
HOW DO WE USE YOUR INFORMATION?
We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes of our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We reserve the right to send you emails or text your mobile number regarding your order(s) or to inform you of Hawksbill Botanicals, LTD promotions only.
We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Services, products, marketing and your experience. We may use and store this information in aggregated and anonymized form so that it is not associated with individual end users and does not include personal information. We will not use identifiable personal information without your consent.
We only share information to provide you with services, to comply with laws, to protect your rights, or to fulfill business obligations, for instance in such cases as follows:
Provide you with services: We must share certain information with our shipping provider, financial institution(s) and payment processor(s) in order to complete our sales contract with you.
LEGAL OBLIGATIONS: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
VITAL INTERESTS: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
BUSINESS TRANSFERS. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
HOW LONG DO WE KEEP YOUR INFORMATION?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
HOW DO WE KEEP YOUR INFORMATION SAFE?
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at firstname.lastname@example.org.
WHAT ARE YOUR PRIVACY RIGHTS?
If you are a resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt-out of interest-based advertising by advertisers on our Services, visit http://www.aboutads.info/choices/.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the processing of any orders. We do not use third-party marketing services but reserve the right to do so in the future.
A privacy breach occurs when there is unauthorized access to or collection, use, disclosure or disposal of personal information. You will be notified about data breaches when HAWKSBILL BOTANICALS, LTD believes you are likely to be at risk of serious harm. For example, a data breach may be likely to result in serious financial harm or harm to your mental or physical well-being. In the event that HAWKSBILL BOTANICALS, LTD becomes aware of a security breach which has resulted or may result in unauthorized access, use or disclosure of personal information HAWKSBILL BOTANICALS, LTD will promptly investigate the matter and notify the applicable Supervisory Authority not later than 72 hours after having become aware of it, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons.
CONTROLS FOR DO-NOT-TRACK FEATURES
DO WE MAKE UPDATES TO THIS POLICY?
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have questions or comments about this policy, you may email us at HawksbillBotanicals@gmail.com or by mail to:
Hawskbill Botanicals, LTD
PO Box 66, Maple Plain, MN 55359
Campo de las Naciones
Ribera del Loira, 46
Comunidad de Madrid
HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request form by clicking here. We will respond to your request within 30 days.
Last updated March 13, 2020.
PAYMENT OPTIONS: We offer several payment options. All orders must be paid for before they are shipped.
VISA/MASTERCARD – Direct use of your debit or credit card is now available. Please be aware that the charges on your statement will appear as HawksBillBota442031290678. We do not accept Discover, American Express or gift cards of any type.
eCHECK – This secure, web-based check processing option is great for those of you who normally mail a check. It’s quick and easy to use. Just enter your bank’s routing number and your checking account number on the checkout page, and the amount of your order will be debited from your bank account. The information is not stored in our system.
FOR ALL OF THE REMAINING PAYMENT OPTIONS, YOU MUST LEAVE OUR WEBSITE AND PAY THROUGH AN APP. We will be notified of your payment immediately and your order will go out the same day if payment is received before the shipping deadline of 2:00 EST.
All of these payment options require you to download an app and set up an account. These are simple to do and easy to use once you set them up. We are happy to help if you have any questions about setting them up. Some of them allow you to use a credit card to fund them. Some of them charge a fee and some do not. Please choose the payment app that is most appropriate for your circumstances.
VENMO – Use @Britta-Vitale as payee. This mobile app has become one of our customers’ favorites. Venmo is a ‘social’ site where others can see who pays who, but they cannot see what amount was paid. But you can opt to have your payment be Private and we prefer that you do that. There is a small button to check just above the payee info on the right side. If you do have your payment be Public, please be sure not to mention Hawksbill Botanicals or anything about our product. Just include either the invoice #, order # or the order date in the note section.
GooglePay – Use email@example.com as payee. Please note you will be able to use GooglePay only if it is connected to a bank account.
PopMoney – Use firstname.lastname@example.org as payee. This payment option is generally set up through your bank online. Not all banks support this service. This service transfers money directly from your bank account to our bank account.
CashApp – Use $BrittaVitale as payee.
We are sorry that Zelle and PayPal are not currently options for us.
MILITARY, FIRST RESPONDER, and TEACHER DISCOUNT
MILITARY, FIRST RESPONDER, and TEACHER DISCOUNT: We are deeply thankful for all of you who have served the public through military service, as a first responder or by teaching our most precious resource – our children! Hawksbill Botanicals is a family-owned business and we want to express our appreciation to all of you by offering a PERMANENT 10% discount on every product we carry.
To apply, please email us a picture of your VA Card, DD-214, DD-256, NGB-22, Active Duty ID, any appropriate EMT, FD or PD ID or school teacher’s ID to email@example.com and write in the subject line “DISCOUNT for ….” whichever your service is. Once we have received your request, we will email you a personal discount code you can use at checkout, forever!